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Sr Quality Assurance & Control Specialist

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 242949
Date Posted: Sep 27, 2022

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Job Description


Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities, or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.


Develop and implement quality assurance programs, plans, procedures and instructions. Work with and assist contractors in developing and implementing quality assurance programs, procedures and instructions. Assure the focus and attainment of business goals and objectives. Develop and maintain an environment that promotes diversity and high productivity. Develop and implement processes to ensure appropriate criteria is utilized when monitoring, employ consistency in performing observations, and deliver feedback and coaching in both behavioral and technical skills. Identify trends and recommend & drive improvement initiatives. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


1. Oversee the development and implementation of the Quality Assurance and Control group in alignment with the business initiatives set forth by the Distribution Contracting, the T&S/General Services Contracting, Locating/Landscaping groups, and the Vegetation Management group. Provide short and long term strategic initiatives designed to assure the highest levels of customer services to achieve  reliability and customer satisfaction goals. 

2. Assure quality assurance programs are in place, effective and value added. Assure observation and audits are completed, identify trends and issues and formulate strategic training and qualification plans. 

3. Oversee the QA/QC group by developing and maintaining an environment that fosters a high performance culture and a learning organization. Assist QA/QC team in promoting diversity and inclusion and serves as the change agent for business initiatives and assures the human element is understood and considered. Assure timely recognition of employee contributions. Interface with other departments and represent the company regarding contractor quality issues. 

4. Provide accurate and timely feedback regarding performance and operations. Conduct Performance Review Planning process.

 5. Facilities open and honest communication with staff. Develop methods to assess communication effectiveness and implement continuous improvement initiatives. 


  • Measure and monitor the performance of individual contractors to ensure safety and quality are met or exceeded.
  • Serve as support group lead for other Project & Contract Management groups in the area of safety and quality. Develop and assure implementation of quality assurance programs. Internal and external contacts include Vice Presidents, Directors, Managers, Employees and Contractor Management Teams and employees. Routine and strategic decisions are made in collaboration with the Contract Management Manager.



  • Bachelor's degree in engineering or business and 5 - 8 years experience in the Quality Assurance / Quality Control fields OR high school diploma and 9 - 12 years experience in the Quality Assurance / Quality Control fields required
  • Five (5) years experience in Civil or Electrical construction.
  • Two (2) years experience in auditing programs, particularly Quality Assurance (QA) programs.
  • Two (2) years experience developing procedures, especially QA procedures.
  • Excellent oral and written skills.
  • Ability to interact with all levels of Exelon Energy Delivery organization.
  • Valid drivers license with access to insured vehicle.
  • Proven ability to resolve issues independently.
  • Demonstrated analytical skills.
  • Ability to develop performance indicators and appropriate analysis.
  • Demonstrated ability to build consensus, establish trust, communicate effectively, and foster culture change.
  • Demonstrated business acumen, customer awareness and ability to create value.
  • Computer literacy, particularly in Microsoft office.
  • Ability to lead others.


  • Bachelor's degree in engineering or closely related discipline.
  • ISO 9000, ANSI N45.2.23, or comparable certifications.


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