Svc Dispatcher

Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 245696
Date Posted: Jan 18, 2023
Job: Field Services

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY DUTIES AND ACCOUNTABILITIES

- Receives, analyzes, and prioritizes incoming work orders, including emergency and priority work, and promptly assigns and dispatches to the appropriate field service personnel for the most efficient and effective use of manpower.

- Reviews and determines appropriate action needed for public safety, to expedite the restoration of customer service, and to update BGE records.

- Handles complex, multi-functional assignments independently and, at times, under demanding and assiduous circumstances.

- Manages, controls, and adjusts workload and manpower resources.

- Analyzes and interprets customer records.

- Responds to inquiries from Customer Care Center and other Company departments, as well as municipal, state, and emergency service agencies.

- Communicates to all affected departments any related problem and/or conditions that could hinder operations.

- Utilizes independent judgment and analysis for the coordination and monitoring of specific projects/tasks.

- Uses various Company computer applications and systems related to outage management, work management, dispatch, asset management, and customer information.

- Provides assistance to Work leaders and Supervisor and may assume responsibility when neither is present.

- May perform other job duties as assigned.

- Required to work some holidays, weekends, storm related job functions and overtime.

- Rotational and Saturday/Sunday schedule required.


POSITION SPECIFICATIONS

Minimum:

- Basic knowledge of field related processes, procedures, and distribution territory relative to Integrated Field Services operations.

- Working knowledge of standard Company software applications and systems.

- Demonstrated ability to work under pressure with limited time constraints.

- Demonstrated ability to handle high volumes of work and multiple tasks.

- Demonstrated ability to communicate effectively with internal and external customers.

- Demonstrated accuracy and attention to details.

- Valid drivers license and ability to meet Company driving standards.

- Four years experience related to the analysis of work orders and dispatching, or equivalent combination of formal education/training and experience.

Qualifications

Location-Electric Operations Building -Windsor Mill, Maryland

Senior Qualified

Number of positions 1

 

Reports To:

Shift Supervisor


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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