Sr Business Program Manager

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 221549
Date Posted: Sep 30, 2019

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION
Develop, manage, and evaluate key projects/programs/initiatives from planning to post implementation phases as required. Develop business plans, project charters, and performance metrics in support of business objectives. Ensure organizational alignment with management models and principles and drive the integration of best practices. Perform various assignments including requests for financial and operational reports, data analysis and modeling, business planning, and/or performance measurement. Coordinate quality assurance and/or change management activities with internal and external personnel.


Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.



PRIMARY DUTIES AND ACCOUNTABILITIES

  • Lead development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs.
  • Coordinate and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives.
  • Coordinate work plans to implement corrective actions that are identified as a result of performance assessment.
  • Support the establishment of business plans and objectives across multiple areas / departments. Coordinate with stakeholders on the development of business cases and prioritization of deliverables.
  • Lead change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures.
  • Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership.
  • Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise other personnel with responses to internal and external inquiries.

POSITION SCOPE
This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.


Direct Reports = 0

Indirect MAST = 0

Indirect Craft = 0


Financial Scope:

Direct impact on budget is substantial – This position has a direct impact on the Company’s performance regarding several key indicators – operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction – by managing scope, budget and schedule to within approved parameters, and providing structured and detailed reports to the appropriate Management team. Drives the development of key projects/programs/initiatives to ensure complete and successful implementation. Develops and tracks key milestones. Cost of failure would have a significant impact on Exelon reliability and financial goals.


This position is also key to maintaining the company’s image and good standing with customers, regulators, and shareholders in regards to developing, coordinating, and implementing projects/programs/initiatives that have a direct link to either customer experience, reliability, or the bottom line results of the organization.



Contacts:

This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal. The ability to build relationships across the organization is critical.


Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results.


*** Special Posting Notes ***

This posting is for a Sr Business Program Manager who will act as a change management lead of Customer Operations projects and initiatives (primarily Information Technology related, non-construction) consisting of multi-operating company and cross-functional teams. The Sr Business Program Manager is responsible for the management, development and delivery of the change strategy and its tactical execution, to ensure successful and effective change initiatives.  Other responsibilities include: engagement of project sponsors, teams, change agents, and stakeholders; assessment of current state, future state, and change impacts; the development of change plans (communication, learning, and reinforcement); and the successful execution of the change plans, to ensure effective transition from the current state to future state by integrating the change plan into the project plan. PROSCI certification desired but not required.

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor’s degree in a business or S.T.E.M. field with a minimum of 5 – 8 years related business experience OR in lieu of bachelor’s degree, High School diploma and 9 – 12 years related business experience.
  • Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
  • Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
  • Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities.
  • Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and accept accountability of multiple tasks.
  • Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels.
  • Demonstrated ability to develop and implement process enhancements and efficiencies including new technology.
PREFERRED QUALIFICATIONS
  • MBA or Master’s degree in a business or S.T.E.M. field.
  • Comprehensive knowledge of the practices, procedures and principles of project management. Ability to analyze complex business processes and systems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.
  • Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt
  • Demonstrated strong analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.

*** Special Posting Notes ***

This posting is for a Sr Business Program Manager who will act as a change management lead of Customer Operations projects and initiatives (primarily Information Technology related, non-construction) consisting of multi-operating company and cross-functional teams. The Sr Business Program Manager is responsible for the management, development and delivery of the change strategy and its tactical execution, to ensure successful and effective change initiatives.  Other responsibilities include: engagement of project sponsors, teams, change agents, and stakeholders; assessment of current state, future state, and change impacts; the development of change plans (communication, learning, and reinforcement); and the successful execution of the change plans, to ensure effective transition from the current state to future state by integrating the change plan into the project plan. PROSCI certification desired but not required.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 
VEVRAA Federal Contractor 
EEO is the Law Poster

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