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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 222908
Date Posted: Dec 6, 2019
Description
PRIMARY PURPOSE OF POSITION
- Develop, manage and direct the systems, processes, and
activities of the BGE Credit and Collections area necessary to support customer
operations in the critical functions of bad debt reduction, financial analysis
and productivity.
- Identify, evaluate, analyze and establish strategic work
plan and operating procedures that impact the operation of company's electric and
gas distribution business and ensure that decisions support operational goals.
- Will include, but not be limited to having oversight and
accountability for managing requests for queries, business cases
justifications, deep dive analysis on potential opportunity areas (including
the formulating and tracking of actions items identified) bad debt expense and
reserve forecasts, socialization of forecast findings, recommendations with
Customer Ops and Finance leadership on bad debt and collections practices,
management of field termination contractor and termination strategies and
management of residential and commercial collection actions including legal and
bankruptcy procedures and third-party recoveries. This role will be responsible
for ensuring that all activities are in compliance with standard operating
procedures, business and regulatory requirements.
- Position may be required to work extended hours, including
24 x 7 coverage during storms or other energy delivery emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Develop, coordinate and deliver the Company's position on
implementing initiatives and processes that support and or promote bad debt
reduction and improve accounts receivables. Proactively communicate and work
for consensus with internal stakeholders on the operational decisions for
implementation.
- Develop and execute the approved credit and collection
initiatives to that reduce bad debt and improve the health of accounts
receivable.
- Develop and direct the identification, evaluation and
analysis of key operational options that strategically support company's
financial strength with respect to bad debt and accounts receivables by using
analytical skills and an in-depth working knowledge of financial, and
operational concepts.
- Plan, manage and coordinate the activities with the
internal stakeholders and partners for Customer Operations implementation
efforts and for the forecasting and for the booking of bad debt expenses and
reserves.
- Develop the appropriate strategies and initiatives and
coordinate their implementation efforts with the impacted BGE business units
- Plan, manage and direct the day-to day operations of the
Credit & Collections Department's plan development and implementation efforts
with a focus on internal and external process improvements to optimize
financials and staff utilization.
POSITION SPECIFICATIONS
- Career-level (10 +years) with 8-10 years combined
experience across the Company's customer operations, regulatory, financial
and/or strategic planning areas at the Manager level.
- Excellent written and oral communication skills are
required to represent the Company internally and externally. Must possess
highly effective interpersonal skills to interface with extensive number of
internal and external stakeholders. Well-developed negotiation and consensus
building skills are also required. Excellent analytical skills and creative
thinking skills are required to direct and oversee activities related to
evaluation of operation options that support strategic directions. Must possess
broad understanding of Company strategy and business practices. Must possess a
solid understanding of the business processes associated with 'Meter-to -
Market'. Demonstrated knowledge of principles of management, finance, budgeting
and supervision.
Minimum:
- BS or BA degree required
- Ten years of managerial experience
Preferred:
- Masters
Qualifications
- Lead the Exelon Customer Analytics department and processes. This includes overall responsibility for budget, personnel, business process and performance of the department.