Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION 

- Develop, manage and direct the systems, processes, and activities of the BGE Credit and Collections area necessary to support customer operations in the critical functions of bad debt reduction, financial analysis and productivity. 

- Identify, evaluate, analyze and establish strategic work plan and operating procedures that impact the operation of company's electric and gas distribution business and ensure that decisions support operational goals. 

- Will include, but not be limited to having oversight and accountability for managing requests for queries, business cases justifications, deep dive analysis on potential opportunity areas (including the formulating and tracking of actions items identified) bad debt expense and reserve forecasts, socialization of forecast findings, recommendations with Customer Ops and Finance leadership on bad debt and collections practices, management of field termination contractor and termination strategies and management of residential and commercial collection actions including legal and bankruptcy procedures and third-party recoveries. This role will be responsible for ensuring that all activities are in compliance with standard operating procedures, business and regulatory requirements. 

- Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. 

PRIMARY DUTIES AND ACCOUNTABILITIES 

- Develop, coordinate and deliver the Company's position on implementing initiatives and processes that support and or promote bad debt reduction and improve accounts receivables. Proactively communicate and work for consensus with internal stakeholders on the operational decisions for implementation. 

- Develop and execute the approved credit and collection initiatives to that reduce bad debt and improve the health of accounts receivable. 

- Develop and direct the identification, evaluation and analysis of key operational options that strategically support company's financial strength with respect to bad debt and accounts receivables by using analytical skills and an in-depth working knowledge of financial, and operational concepts. 

- Plan, manage and coordinate the activities with the internal stakeholders and partners for Customer Operations implementation efforts and for the forecasting and for the booking of bad debt expenses and reserves. 

- Develop the appropriate strategies and initiatives and coordinate their implementation efforts with the impacted BGE business units 

- Plan, manage and direct the day-to day operations of the Credit & Collections Department's plan development and implementation efforts with a focus on internal and external process improvements to optimize financials and staff utilization. 

POSITION SPECIFICATIONS 


- Career-level (10 +years) with 8-10 years combined experience across the Company's customer operations, regulatory, financial and/or strategic planning areas at the Manager level. 

- Excellent written and oral communication skills are required to represent the Company internally and externally. Must possess highly effective interpersonal skills to interface with extensive number of internal and external stakeholders. Well-developed negotiation and consensus building skills are also required. Excellent analytical skills and creative thinking skills are required to direct and oversee activities related to evaluation of operation options that support strategic directions. Must possess broad understanding of Company strategy and business practices. Must possess a solid understanding of the business processes associated with 'Meter-to - Market'. Demonstrated knowledge of principles of management, finance, budgeting and supervision. 

Minimum: 

- BS or BA degree required 

- Ten years of managerial experience 

Preferred: 

- Masters

Qualifications

- Lead the Exelon Customer Analytics department and processes. This includes overall responsibility for budget, personnel, business process and performance of the department.

- Direct and manage personnel in Exelon Customer Analytics department.

- Size of area in ranges as follows:

- Direct; 5 E4 levels

- Indirect 16

- Total ; 21

- The overall span of control of this function will be to direct, control and select the Customer Operation initiatives to ensure that they support/and or promote bad reduction,
(i. e. driving down termination bad log and improve Exelons account receivable position. ; Having accountability and responsibility for the following Exelon forecasted dollar amounts for financial reporting, which include $55-70 million in bad debt expense, and $400-600m in total Accounts Receivable


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster