BGE - Utility Dispatcher I

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Location: Baltimore, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 223880
Date Posted: Jan 15, 2020

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


- Receives, analyzes, and prioritizes incoming work, including emergency and priority work, and promptly assigns and dispatches to the appropriate field resource to fulfill customer commitments or to mitigate and/or correct potential and real emergency situations.

- Responsible for providing support to field crews including but not limited to customer information, service information, prints, backup assistance, etc.

- Responds to inquiries from internal and external customers including the Customer Call Center, other Company departments, as well as municipal, state, and emergency service agencies.

- Uses various Company computer applications and systems including, but not limited to: Mobile Dispatch System (MDS)/Skyview, Customer Care and Billing (CC & B), Meter Data Management (MDM), Utility IQ (UIQ) Head - End System, Atlas/GNI, Documentum, Gas Outage Management System (GOMS), Maximo, Gas Service System (GSS), Gas Leak Survey System (GLSS), Inside Gas Meter System
(iGMS), WMS, and Flowable Fill Ancillary System (FFAS), ITRON, Cititrak311.

- Employees subject to working weekends, evenings, holidays, rotating shift schedules and mandatory overtime due to operating conditions such as: catastrophic storms and other critical times. 

**Posting Notes***

This is a "Senior Qualified" posting.

- Internal only posting.

- # of positions: 2

- Location: Spring Gardens - Baltimore, MD


- Minimum:

- Knowledge of BGEs Service Territory.

- Basic knowledge of field related processes and procedures of Gas and Electric Field Services and BGEs electric Smart Grid.

- Operational knowledge of BGEs computer systems and applications.

- Demonstrated ability to:

- Effectively plan, schedule, manage and coordinate daily work activities of multiple crews/field organizations

- Coordinate work across several departments

- Ability to understand company software and computer applications

- Strong multi-tasking abilities

- Communicate effectively both orally and in writing

- Work independently using sound judgment and logic

- Has strong interpersonal skills and ability to work in a team environment

- Ability to work under pressure and to handle high volumes of work accurately

- Minimum of two years work experience in a field organization, relevant field oriented functions or equivalent combination of formal education/training and experience.


Reports To:


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
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