Mgr Support Services

Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 232272
Date Posted: Jun 10, 2021

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION
Responsible for overseeing all aspects of multiple Customer Service Projects, assuring high level of customer satisfaction, while maintaining project budget and project scope. Manage the prioritization and execution of projects through collaboration of various business units. Partner with business subject matter experts and IT. Operating as Lead CCS support to Customer Operations Leadership Team, primarily responsible for the management and implementation of short and long-term strategic initiatives and projects, process improvement and system information request, including determining the business requirements.


Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

  • Provide oversight, counsel, direction and evaluation of Project management personnel
  • Interface with lines of business to create and define project requirements
  • Interface with other departments involved in specific projects or engaged in similar work
  • Create and drive project management tracking tolls including on-time delivery of milestones, cost, and quality
  • Develop short and long range resource plans to ensure resource utilization is levelized and optimized


POSITION SCOPE

  • Significant contact with leadership of external business groups
  • Leadership level accountability; Regional operations responsibilities across multiple sites
  • Indirectly manage and provide direction for all of Customer operations
  • Independent performer; Leadership-level decision making authority
  • Technical understanding of complex core systems, business requirements and information requests.
  • Thrives under pressure and in a technical environment with evolving priorities
  • Clear focus on development and upskilling of team to keep up with fast paced technological and cultural changes
  •  Strong interpersonal skills and ability to forge strong partnerships across multiple areas and different opcos while being a champion for BGE

 

Qualifications

QUALIFICATIONS

  • BS degree in Business and 8 – 10 years experience, or in lieu of degree extensive (15 + years) internal or external business experience
  • Excellent Project Management skills
  • Project Management Certification (desired).
  • Knowledge of Business Controls
  • Ability to lead high performing work teams
  • Ability to communicate to all levels of organization
  • Strong PC skills (SAP/Passport, Excel, Access, Microsoft Project) - Advanced skills in problem solving, conflict management


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

 

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