Mgr New Business

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 233733
Date Posted: Oct 15, 2021

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

(New Business oversight consisting of all requests from new service, load additions, line extensions, relocations and miscellaneous requests including temporary services, demolitions, upgrades, make ready, make safe, etc.)

  • Lead and manage regional New Business organization.
  • Responsible for regional scorecard. Monitor performance metrics to meet customer needs, improve customer satisfaction and obtain first quartile performance in cost and reliability.
  • Establish and maintain relationships with key builder/developers in service territories.
  • Ensure rate policies are properly applied and collections received.
  • Work closely with Work Management and C&M in the execution of customer requests to meet customer need dates.
  • Respond to and investigate regulatory complaints.
  • Responsible for metering and inspection activities as related to new business.
Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

  • Management of regional New Business organization including performance management, hiring, and career development.
  • Interface with Work Management, C&M and other stakeholders for the execution of New Business work. Establish, maintain and improve relationships with other departments.
  • Interface with external customers including major developers, contractors and other utilities. Prepare and deliver presentations to externals customers and Exelon executives.
  • Prepare and monitor budget. Achieve financial targets including CIAC collection and cost per unit target.
  • Develop technical capabilities in the organization. Respond to regulatory investigations and complaints with response back to the local PUC.
  • Develop and execute strategic initiatives to support the Corporate EED goals.
  • Responsible to act as an Emergency Response Manager or equivalent level in the Emergency Response Organization. Beyond 100% of your normal duties.

Responsible for oversight of all regional new business activities, including installations, removals, temporary service requirements, line extensions, new business related relocations, customer requests and un-metered service requests.

Has a matrix relationship with New Business Process lead and a direct relationship with the Regional Operations Lead.

Oversight of New business expenditures of approximately $20 million budget with $4 million in CIAC collection.

Implement strategic initiatives to obtain significant cost reduction and high customer satisfaction.

Interfaces with senior management, executive managers, regional organizations, customers including large builders and developers, contractors, regulators and government officials as necessary.

ComEd - Directs a staff of 1 supervisor and 10 to 14 direct reports. Manages an indirect staff of 5 employees.

PECO – Direct reports – 16 - 22





  • Bachelors Degree in Engineering, Business Administration or related field.
  • At least 5 years of delivery experience, including at least 2 years of leadership or proven team experience, 3+ years of supervisor or manager experience is recommended.
  • Demonstrated knowledge and understanding of distribution engineering and construction practices.
  • Proven leadership ability in a high performance culture. Proven high level management skills in coaching, performance management, and developing business competencies.
  • Demonstrated ability to achieve results, build consensus, establish trust, communicate effectively and foster culture change within a matrixed organization.
  • Self-initiator with the demonstrated ability to develop and implement process enhancements and efficiencies including technology and performance.
  • Demonstrated business acumen, strategic planning, customer awareness and ability to create value 0 eliminate non-value activity


  • Graduate degree or graduate level work in Engineering, Business Administration or related field.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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